Shipping and Delivery Policy

We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or other issues, please do not hesitate to contact our customer service team at info@douxora.com. Below, we explain how your order will be processed and delivered.

Shipping Costs

This policy applies to deliveries within France. At present, we do not provide international shipping services. We cover the shipping costs for every order. Within France only, all our products are delivered directly to your home completely free of charge. In addition, there is no minimum order quantity required.

Shipping Your Order

Have you found the perfect look on our website? Then, of course, you want to enjoy it as soon as possible! That is why we make sure that your order is processed and shipped as quickly as possible.

Below you will find the average delivery times for all our packages:

  • Order cut-off time: 17:00 (UTC+01:00) Central European Time (Paris).

  • Order processing time: 1 to 2 business days (Monday to Friday).

  • Delivery generally takes between 7 and 8 business days (Monday to Friday).

  • Shipping costs: Free delivery within France.

You will receive your personal tracking number by email, which will allow you to track your order through our tracking partner.

Track Your Order

Here, you can easily track the status of your order at every stage of the process. Whether your package is being prepared, in transit, or out for delivery, we will keep you informed so that you can plan accordingly. Our Track Your Order page is designed to give you peace of mind and ensure a smooth shopping experience.

Change of Address/Phone Number

If you would like to change the phone number or address provided when placing your order, please contact us at info@douxora.com as soon as possible before your order is shipped. Once the order has been shipped, we can no longer change this information. In that case, you will need to request a return and place a new order.

Some Products Are Missing From My Order. How Is This Possible?

Some orders are shipped in separate packages due to weight restrictions. To ensure product quality, the items you order may come from different suppliers. If you order multiple products, they may not all be delivered at the same time. Don't worry, your order is still on its way, and the remaining items are generally delivered within 1 to 2 business days.

The Expected Delivery Time Has Passed. Where Is My Order?

In most cases, orders are delivered within the estimated delivery time. If you have waited an additional 3 days after the original estimated delivery time and still have not received your order, please send an email to: info@douxora.com.

Lost Package?

If a package is lost or cannot be delivered for logistical reasons, we will always send a replacement package before proceeding with a refund or return. If the order has not been received within 60 days after shipment, it may be eligible for a refund.