Return and Refund Policy
Returns are possible within 30 days:
- Products must be in their original condition and have the original labels and tags attached.
- The packaging must not be damaged and must be in its original condition.
- Returned items must show no signs of use.
Please note that if the returned items do not meet these conditions, we will unfortunately not be able to process your return. We reserve the right to refuse returned items if we believe they have been used or damaged through no fault of our own.
To initiate a return, you can contact us at info@douxora.com. If your return is approved, we will send you a return label along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.
Return Label
If you need to return an item, please create a return label and attach it to your shipment before sending it back to us. Please note that return shipping costs are the responsibility of the customer and that we do not provide prepaid return labels.
Refunds
Once we have received and inspected your return, we will let you know whether your refund has been approved or rejected. If approved, the refund will automatically be sent to your original payment method within 14 days.
Please feel free to contact us if you have any questions.
Late or Missing Refunds
If you have not received your refund after 14 days, please first check with your bank account.
Then contact your payment provider/company, as it may take some time for the official processing of your refund to be completed.
Order Cancellations
Once an order has been placed, it cannot be cancelled. Please carefully check your order before completing your purchase.
Damages and Issues
Please inspect your order as soon as you receive it and contact us immediately at info@douxora.com if the item is defective, damaged, or if you received the wrong item. We will send you a free replacement the first time.
What if the item is defective a second time? In that case, we will refund the full purchase price.
Returns Due to Change of Mind
We understand that you may sometimes change your mind. You can return your purchase within 30 days of receiving it, provided that the item has not been used, is in its original packaging, and is in resalable condition. Return shipping costs are the responsibility of the customer.
Exchanges
Unfortunately, we do not accept exchanges. However, you can always return your items within 30 days and place a new order.
Restocking Fees
We do not charge restocking fees for returned items. You can return your purchase without worrying about additional fees being deducted. Our goal is to provide all our customers with a hassle-free return experience.
Shipping Returned Items
You are responsible for paying the shipping costs for returning your items, except in the case of defective and/or incorrectly received items.
Items must be returned using a trackable shipping service or with shipping insurance. The sender is always responsible for the shipment, and we cannot guarantee that we will receive your returned item if you send it without a trackable shipping service.