Frequently Asked Questions
When can I expect to receive my order?
To keep our prices as low as possible for you, Douxora has the manufacturer or supplier ship products directly to your home. That’s why delivery may take a little longer than you’re used to.
Final order cutoff time: 5:00 p.m. (UTC+01:00) Central European Time (Paris).
Orders are processed within 1 to 2 business days (Monday through Friday).
Deliveries generally take between 7 and 8 business days (Monday through Friday).
The estimated delivery time has passed—where is my order?
In most cases, orders are delivered within the estimated delivery time. If you’ve waited an additional 3 days past the initial deadline and still haven’t received your order, please send an email to: info@douxora.com.
What are the shipping costs?
When you order from Douxora, you always enjoy free shipping within France. We currently do not offer international shipping.
How can I pay for my order?
Douxora always offers secure payment options. We use the most widely used payment providers in France:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Maestro
Shop Pay
Union Pay
PayPal
Some of my products are missing—how is that possible?
Some orders are shipped in separate packages due to weight restrictions. To ensure product quality, the items you order may come from different suppliers. If you order multiple products, they may not be delivered at the same time. Don’t worry—your order is on its way, and the rest is usually delivered within 1 to 2 business days.
Can I cancel my order?
Once an order has been placed, it cannot be canceled. Please review your order carefully before finalizing your purchase.
What should I do if I receive a damaged, defective, or incorrect product?
Please inspect your order as soon as you receive it and contact us immediately at info@douxora.com  if the item is defective, damaged, or if you did not receive the correct item. We will send you a replacement free of charge the first time.
What if the item is defective a second time? In that case, we will refund the full purchase price.
How can I track my order?
Once your order has been shipped, you will receive an email
How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number. Simply visit our Track Your Order page and enter your tracking number to get real-time updates.
Exchanges
Unfortunately, we do not accept exchanges. However, you can always return your items within 30 days and place a new order.
What do I need to do to return a product?
To initiate a return, please contact us at info@douxora.com. If your return is approved, we’ll provide instructions on how and where to send your package. You’ll be responsible for the cost of the return shipping label. Items returned to us without a prior return request will not be accepted.
What are the costs associated with returns?
There are no charges if the product is damaged by the carrier, or if the product you received is defective or incorrect.
However, if the customer purchased the wrong product, if it doesn’t suit them, or if they no longer want the item, the return shipping costs will be the customer’s responsibility.